8vk Privacy Policy

8vk collects information from users in various ways. This information is used to improve the quality of our services, ensure security, and meet legal obligations.

1.1 Information You Provide Directly

When you register with 8vk or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for KYC verification)
• Residential address
• Payment method details (bKash, Nagad, Rocket, Upay, bank transfer)
• Username and password
• History of your communications with customer support

1.2 Information Collected Automatically

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Pages visited and navigation patterns
• Session duration and login times
• Information obtained from cookies and similar tracking technologies
• Transaction history and betting records

1.3 Information Received from Third Parties

In some cases we may receive information from trusted third-party sources, such as identity verification services and fraud prevention systems. This information is used to ensure the protection of our users.

8vk uses your information for specific, clear, and lawful purposes. We use your information for the following:

8vk does not sell your personal information to third parties. However, in certain specific circumstances we may share your information with the following parties:

3.1 Service Providers

Necessary information is shared with trusted third-party service providers required to operate our services (such as payment processors, identity verification services, and IT infrastructure providers). These parties operate under strict confidentiality agreements.

3.2 Legal Obligations

If required by law, court order, or the direction of a competent regulatory authority, we may be obliged to provide your information. Information may also be shared as needed to assist law enforcement agencies in fraud investigations.

3.3 Business Transfers

If 8vk undergoes a corporate transaction such as a merger, acquisition, or sale, users' information may be transferred. In such cases we will notify you in advance.

8vk uses cookies and similar tracking technologies to improve your experience. Cookies are small data files stored on your device that help us recognise you and remember information from previous sessions.

4.1 Types of Cookies We Use

• Essential Cookies: Essential for the core functionality of the platform, such as maintaining login sessions and security verification.
• Functional Cookies: Used to remember your preferences and settings, such as language preference.
• Analytical Cookies: Used to collect anonymous statistics to understand how the platform is used.
• Security Cookies: Used to detect fraudulent activity and ensure account protection.

You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent some important features of the platform from working.

5.1 Retention Period

We retain your personal information for as long as it is needed to provide our services or to meet legal obligations. Generally, information may be retained even after account closure for the following reasons:

• Financial transaction records are retained for an extended period in accordance with legal requirements
• KYC information is kept for the period necessary for fraud prevention and legal purposes
• Information related to dispute resolution or legal claims is retained until the matter is resolved

5.2 Data Security Measures

8vk uses the highest industry-standard security technologies to keep your information safe:

• SSL/TLS Encryption: All data transmission between you and our servers is encrypted
• Secure Data Storage: Stored information is protected using modern encryption methods
• Access Controls: Only authorised staff can access your information for specific purposes
• Regular Security Audits: The security of our systems is regularly reviewed and tested
• Two-Factor Authentication: The option to add an extra layer of protection to your account

As a user of 8vk, you have the following rights regarding your personal information:

8vk takes responsible gaming seriously. In this context we use your information in the following ways:

• Analysing your gaming patterns to identify potentially problematic behaviour and provide support
• Processing and enforcing self-exclusion or limit-setting requests
• Retaining information necessary to ensure age verification (for those aged 21 and above only)
• Providing relevant information about responsible gaming resources

To learn more about responsible gaming, visit our Responsible Gaming page.

8vk firmly believes that keeping minors away from gaming is extremely important. Our platform is intended solely for those aged 21 and above.

We do not intentionally collect any information from persons under the age of 21. If we become aware that a minor's information has entered our system, we will take immediate steps to delete that information and close the account.

If you believe that a minor you know is using our platform, please contact us.

8vk may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• By displaying a clear notice on the website
• By sending a notification email to registered users
• By updating the "Effective Date" at the top of this page

Continuing to use the platform after an updated policy is published will be taken as your agreement to the new policy. We therefore recommend that you visit this page regularly.

If you do not agree to any changes, please contact us or stop using the platform.

8vk's services operate using international technology infrastructure. As a result, your information may be stored or processed on servers outside Bangladesh.

For any international data transfer, we ensure that:

• The country to which the information is transferred has adequate data protection measures in place
• Contractual safeguards are in place for the data transfer
• Our security standards apply equally everywhere

For any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us: